Shipping policy

Shipping

We ship worldwide from Los Angeles, and every order goes out with tracking.

Processing time
Orders are packed and shipped within 1-3 business days (Mon-Fri, excluding holidays). During launches and sale events it can take a little longer, and we'll email you if so.

Pre-sale items
From time to time, some products are offered on pre-sale while they're being made. If an item is marked "Pre-sale" on its product page, it has a different shipping window and ships on the estimated date listed there, not within the usual 1-3 business days. Pre-sale dates are our best estimate, and production or freight can shift them, so we'll email you if the date changes. Pre-sale items can vary from 2-6 weeks. 
If your order includes a pre-sale item and in-stock items, we'll ship everything together once the pre-sale item is ready, unless you email us and ask us to send the in-stock items first. Shipping on a split order is charged separately.
If a pre-sale item is delayed, you can cancel it for a full refund at any time before it ships. Your 10-day return window starts when your pre-sale item is delivered.

US shipping
Flat rate: $12 on all US orders.
Delivery usually takes 2-5 business days after your order ships.
We ship with USPS, UPS, FedEx and DHL, depending on your address and package size.

International shipping
We ship worldwide with FedEx, UPS or DHL Express. International orders are handled through Shopify Managed Markets, so your shipping cost, duties and import taxes are calculated and shown at checkout, and in most cases there are no surprise fees at your door. If your country charges anything beyond what was shown at checkout, it is the customer's responsibility. Most international orders arrive in 5-10 business days.

Tracking
Once your order ships, we email you a tracking number. Tracking can take up to one business day to update after your order ships.

Address changes & cancellations
Need to change your address or cancel? Email info@hommefemmela.com as soon as possible. We can only make changes before your order ships. Please double-check your address at checkout, since we can't be responsible for packages sent to an incorrect address.

Lost, delayed or damaged packages
Once your package is handed to the carrier, delivery is in the carrier's hands, and we are not responsible for packages that are lost, delayed or damaged in transit. If that happens, the claim is filed by the customer directly with the shipping company (FedEx, UPS, DHL or USPS). We're happy to send you your order number, tracking number and shipment details to help you file. If your tracking hasn't moved in 7 days, reach out to the carrier first and email us if you need anything from our side.

If your item arrives defective or isn't what you ordered, that's on us. Email info@hommefemmela.com within 7 days of delivery with your order number and a photo, and we'll make it right.

Returns
Returns and exchanges are covered in our Returns & Exchanges policy. You have 10 days from delivery, and Redo Return Protection (optional at checkout) makes your returns and exchanges free.

Questions? Email info@hommefemmela.com. We reply within 24 working hours (Mon-Fri, PST).